Returns & Exchanges

We know you will understand that, because of the intimate nature of the products we sell, we cannot accept returns except in the unlikely event that a product is faulty.

  • We therefore advise our customers to choose carefully.
  • We provide in-depth descriptions of all our products, far greater than any other companies do.
  • We also have resource pages that provide guidance on making the right choice for your needs.
  • We will answer your emailed questions prior to purchase, but please be aware that our pelvic health physiotherapist cannot give you specific individual advice, you should discuss any issues with your treating health professional.
  • We suggest that you consult a health professional if you remain uncertain about the best product for your needs.

Faulty Items

  • In the unlikely event that your purchase is faulty, the manufacturer's replacement or refund warranty will ALWAYS be honoured.
  • Manufacturer warranties range from 3 months to lifetime and are specified on relevant product pages.
  • For products that are not backed up by a manufacturer's warranty, Pelvic Floor Exercise will replace your purchase if it proves faulty within 6 months of purchase and if used in accordance with manufacturer's instructions.

RETURN PROCESS

If you think a product may be faulty, please email us or phone  as a return has to be accepted and an authority number allocated before return

For hygiene reasons, unauthorised returns will not be accepted.  ITEMS THAT DO NOT HAVE AN AUTHORITY NUMBER WILL NOT BE REFUNDED OR EXCHANGED

We will troubleshoot with you before authorising return, in order to avoid delay and postage expense for you. Most issues can be resolved at this stage, especially with stimulation machines. 

We will send you a form to fill out which will include details of the  problem and we may reuqest you to send us a short video or photo showing the problem. This is to expediate helping you solve the issue.

  • Once returned with authority and inspected/tested if found to be faulty we will Express Post the replacement item to you at no cost
  • If the item is returned and not faulty  we will send back to you with explanation.

Incorrect orders and cancelled orders 

  • If you have ordered an incorrect item email us immediately, we may be able to cancel before dispatch.
  • If the order has been processed and dispatched you will be asked to return to us unopened.
  • Refunds for orders cancelled after dispatched will only be processed once the item/s are returned unopened and unused. 
  • The refund will be for the item/s only. The cost of postage will not be refunded

Please check your order on receipt, if it is incorrect notify us immediately.